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FAQ

 
For delay, depreciation of or damage to goods, the freight forwarder's liability is limited to SDR (Special Drawing Rights) 8.33 per kg gross of the part of the goods, which have been lost, depreciated or damaged.
The Company shall be liable for loss of or damage to the goods occurring between the time when the Company takes the goods into its charge and the time of delivery
IATA regulations state that the cost of airfreight must be calculated on the "chargeable" weight. IATA defines the "chargeable weight" as the actual gross weight or the volume weight, whichever is greater.
Volume weight is determined by using the following calculations for those shipments with dimensions in centimeters: (Length x Width x Height) divided by 6000 = volume in kilograms.